Project process

odoo CMS - a big picture

Process map

Project preparation

Project realization

BPO realization

Project settlement

Involved 

Project Manager
Employee (according to the required qualification)
              ARTS Group (Experts, Legal)
              ASP at the customer's
              Specialist for occupational safety,
              if necessary temporary workers

material

Customer's tools and measuring equipment for                      quality-related activities Customer
              QM system
              Standards and guidelines Customer's
              IT systems
              Own templates / documents / protocols
              Customer's premises

Input

Customer request 
 

output

Project settlement (Deliverables)
              OTD (on time delivery) 

              OTQ (On time quality)

Key figures

Accidents at work
              Complaints / defects
              Adherence to deadlines for technical milestones
              Target / actual comparison Project
              hours Score Customer satisfaction
              Proportion of compliance with qualification /                          requirement for  qualification
              Customer acceptance without complaint / customer acceptance
              Adherence to deadlines for PM milestones

purpose

The project process starts with the acceptance of the offer by the customer and ends with the follow-up support of the customer after a completed project. 
The aim is to integrate the customer into the structures and to achieve added value through increased efficiency. The project manager is primarily responsible for this process, as he represents the central interface to the customer. 

1. Project preperation

  • Responsibility: Project Manager

  • see project preperation process

2. Decision project / BPO

  • Responsibility: Project Manager  

  • Depending on the expected duration, integration into the customer's structure and work content, a distinction is made between project and BPO and a specific structure is set up in cooperation with the customer. The main criterion here is whether there is a classic project structure with a specific end or not. 

3. Project realization

  • Responsibility: Project Manager

  • see project realization process

4. BPO realization

  • Responsibility: Project Manager

  • see BPO realization process

5. Project settlement

  • Responsibility: Project Manager

  • see project settlement process

 

version Creation: 03.03.2018 Examination: 09.05.2022 Approval: 12.05.2022
1.3 Christian Gabriel, external Kavin SOMASUNDARAM, QMB Gerald Unger, CEO