Project | Project Settlement Process

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Project realisation

BPO realisation

Participants

Project Manager
Customer's ASP

Materials

Report form
Customer satisfaction form

Input

Acceptance of project works / end of contract

Output

Project conclusion

Indices

see Project Process

Purpose

The Project Settlement Process describes the standardised procedure for the settlement of projects. It begins with the end of the operational work with the customer. The end of this process is indicated by the final completion of the project.

The objective is, even after the conclusion of the project, to leave the customer with a positive and professional impression, and to settle the project efficiently.

1. Hand over work area

  • Responsibility: Project Manager

  • The work area taken over from the customer at the start of the project is returned to its proper condition and handed back to the customer. The criteria are set out specific to the customer.

  • Equipment that was provided by the customer is returned. The handover is documented.

2. Conduct project review

  • Responsibility: Project Manager

  • Together with those responsible on the customer's side, a final project meeting is conducted. A detailed evaluation of the project takes place, which is recorded in the form of a report.

  • At this point, possible further cooperation is discussed.

3. Request customer satisfaction

  • Responsibility: Project Manager

  • Customer satisfaction is recorded using the customer satisfaction form. If necessary, additional verbal feedback is given, which is also recorded in writing.

4. Conduct internal project review

  • Responsibility: Project Manager

  • Based on the external project review and customer satisfaction, a critical review of the project takes place internally.

  • Suggestions for improvement are documented and the QMO and the company's management are informed.

Post-project activities

In addition, ARTS Solutions grants the statutory warranty of 24 months for the services it provides from acceptance. The responsible project manager remains the direct contact person for the customer during this period. Complaints made in this context are dealt with using the complaints process . The project manager is also available for further inquiries from the customer regarding the service provided, in order to ensure customer benefits.
In addition, if an error is discovered or any other fact that calls into question the conformity of the service provided, the customer is informed. Details on this are also regulated by the complaints process . 

 

version Creation: 03/12/2018 Examination: 09.05.2022 Approval: 12.05.2022
1.3 Anton Kamolz, external  Kavin SOMASUNDARAM, QMB Gerald Unger