5 leadership

The aim of the management obligation is the assumption of responsibility by the company's management with regard to all quality-related issues in relation to project and system-related operational processes.

This is defined based on the quality policy and the quality goals of the company. The management is responsible and responsible for all matters of the company's own quality management system as well as their constant improvement and the resulting external interfaces. It influences the quality management system through appropriate measures such as:

• Investments in the process capability of the company,

• Increasing the motivation and personal responsibility of employees,

• Performing their control and monitoring functions in close cooperation with the company's QMB,

• Definition of suitable training measures,

• Ensuring the availability of funds

The relevance for the customer is shown especially in the entrepreneurial competence through transparent project planning, through planning certainty for the customer by means of coordinated project lead times and the knowledge of external and internal capacities.

The prerequisites for this are:

• professional qualification (fulfillment of certain aptitude requirements),

• Teamwork and creativity as personal prerequisites,

• Compliance with and knowledge of relevant legal regulations and standards,

• Fulfillability of tasks based on appropriate instructions.

The management appoints the quality management officer (QMB) and ensures that the required competencies and independence are granted. Responsibilities and activities of the management:

• Definition of the qualitative company policy

• Definition of the corporate strategy

• Preparation of the management review

• Leadership

• Evaluation of the internal audits

The definition of what ARTS understands by quality and the commissioning of trained employees to maintain and improve this quality are carried out by the management. The managing directors determine the quality policy and annually evaluate the QMS, the management and maintenance of which is in the hands of a designated quality management officer (QMB).

All employees of the company are required to support the effectiveness of our management system and to make their contribution to fill the requirements of the external and the described guidelines with life.

The planning of the quality management system takes place in order to

• to meet the requirements according to the defined area of ​​application

• to achieve the quality objectives, and

• to maintain the functionality of the quality management system when changes to the quality management system are planned and implemented.

Consistent customer orientation in connection with the management system means ensuring that all project and system-relevant internal processes are coordinated and aligned with customer needs. In any case, the top management ensures that the product conformity and the punctual delivery performance are met to the fullest satisfaction of the customer and client. Both criteria are measured and appropriate action is taken if the planned results are not achieved.

Process-based customer orientation essentially includes the following focal points:

• Offering a complete service package from the provision of suitable qualified personnel to the provision of services on site, including comprehensive advice and support for the customer with regard to the most effective solution for his requirements,

• Collection and evaluation of customer opinions about the company and influence on the basis of the results in internal company work.

The overriding principle of ARTS Solutions GmbH is to only consider a project, cooperation or service to be properly completed when the customer's expectations have been met.

Customer needs, expectations and demands are determined as follows:

• Evaluation of customer surveys

• Building long-term personal business relationships

• Implementation of market analyzes

• Individual customer survey (e.g. as part of project work)

• Talks with customers at trade fairs

The vision, mission statement and strategies of our company were formulated in the course of the strategic planning process. The quality policy follows the overriding company policy. Striving for quality and continuous improvement is one of our principles and is the prerequisite for the implementation of our vision and the fulfillment of our mission.

• The top quality goals of ARTS Solutions GmbH are the strict alignment of our added value to the needs of our customers as well as interested parties (in particular to the official and legal requirements) and the guarantee to be able to manufacture technically high-quality products in constant, first-class quality.

• The quality goals, the topicality of the quality policy, as well as the efficiency of the processes and regulations specified in the QMH are checked, evaluated and further developed at reasonable intervals.

• It is our aim that our employees can identify with our company and our quality goals. Every employee should be aware of their contribution to the quality of our services. We actively support the further development of our employees.

• Clear process descriptions in the QMH ensure transparency, the flow of information and clear responsibilities.

• In order to guarantee the highest possible quality of our services, we strive to continuously improve our processes. Every employee can contribute to the optimization of the processes and the quality assurance and improvement through the improvement suggestion system.

• The service we provide fits seamlessly into the processes and structures of the customer and meets the requirements of the customer in both defined and undefined terms.

In connection with our pronounced quality awareness, our focus is on customer satisfaction. The standard for the quality of our services is based on the requirements and needs of our customers. The quality management system is subject to continuous optimization processes. In order to be able to react as quickly as possible to changed market conditions, a flexible design of the quality management system is in the foreground. At the same time, the high standards of safety, reliability and quality help us to consolidate and expand our market position. Our efficient quality management system supports us in setting up or