4. Context of the organization

ARTS Solutions GmbH is integrated into the long-term strategic direction of the ARTS Group. This is used to make a decision on the direction of ARTS Solutions GmbH within the ARTS Group and in the market environment as part of the medium and long-term strategy development. The current strategy for this is here to find.

This strategy is based on regular market observation, analysis of the most important internal and external factors and separate analyzes before central strategic decisions (e.g. through master's theses). Documents for this are here to find.

In addition, the management of ARTS Solutions GmbH systematically considers current developments within the organization and in the market environment and evaluates them according to their influence on the organization and according to the urgency of a reaction to these changes.

There is also a constant consideration of the most important interest groups in the area of ​​ARTS Solutions GmbH.

This view is checked annually in the management review and adjusted if necessary. 

Process support through Business Process Outsourcing (BPO) of production preparation, production, as well as quality assurance and support processes in manufacturing, as well as in MRO activities of aircraft. 

The management system described below applies to the

MANAGEMENT AND ALL EMPLOYEES

of ARTS Solutions GmbH. It extends to the implementation of projects and business process outsourcing in the form of services on the "flying" product. These services are both on site

Hermann-Reichelt-Str. 3

D-01109 Dresden

as well as on-site at the respective customer.

Relate to outsourced processes (external deployments)

• the financial accounting

• the IT

• the building management

• the personnel administration

• the marketing

• the auditors

Compliance with the specifications described in the quality management system is binding for all employees and part of their duties. Externally provided processes are monitored.

In the company's QMS, specifications and methods are set out on the basis of the requirements of the standard and the customer with regard to:

• required processes and their application

• Sequence and interaction of the processes

• Necessary methods to ensure the effective execution and control of the processes (also applies to outsourced processes or subtasks)

• Availability of the resources and information to carry out and monitor these processes

• Monitoring, measuring and analyzing these internal or external processes

• Definition of measures to achieve the planned results as well as a constant improvement of these processes.

The elements of the quality management system are based on the requirements of national and international standards and regulations as well as on known customer-specific quality management requirements.

Authorization of third parties

Company access is granted to all customers and representatives of aviation authorities as well as public clients after prior registration. In addition, representatives of customers and / or regulatory agencies also receive access to the documentation of the QMS after prior registration.

Limits of the QM system

The QMH is based on the process-oriented approach of EN 9100: 2018. In detail are taken into account.

• EN 9100: 2018 main section 1: Quality management systems - requirements (based on ISO 9001: 2015)

The standard points that we have declared invalid do not affect the ability or responsibility of the organization to provide services in the field of projects and business process outsourcing. The QMS is to be used for all assignments. 

The following standard points are not used in our QMS / QMH according to standard point 4.3: