10 improvement

The participation of all employees of ARTS Solutions GmbH in the continuous improvement is for the success of the company and of great importance. The constant improvement concerns the processes, the company's services and the QM system.

Every employee is entitled and obliged to make appropriate suggestions for improvement and to investigate and identify sources of error ( procedural instructions for improvement proposal ). As part of regular meetings, in coordination between the departments and the management, suggestions for improvement and sources of error are evaluated and, if necessary, appropriate measures are initiated. The implementation of the initiated measures is also monitored during these meetings.

Corrective action is initiated in the following two cases:

• Immediate definition of corrective measures immediately after errors have been discovered,

• Determination of corrective measures after the evaluation and investigation of identified or possible errors.

Nonconformities are handled by the responsible employee, the project manager and, if necessary, the QMB according to the non-conformity process provided for this purpose .

The development and definition of the specific corrective measures are based on the cause (s) of the error. They are determined by the Project Manager with regard to their feasibility in the short, medium and long term. The responsible employees are responsible for implementing the corrective measures. The project manager or, if necessary, the QMB monitors and reviews the implementation and effectiveness of the corrective measures specified and reports on them to the management.

If the involvement of an external provider is established during the investigation of the cause, the provider is involved in the development, definition, implementation and review of corrective measures.

Changes to documents (e.g. system-related, order-related and product-related documents, procedural instructions, specifications, work and test documents) that have become necessary due to corrective measures are initiated by the QMB.

In the event of an accumulation of errors, the QMB and project manager, in cooperation with the customer or client, carry out special investigations to determine the cause.

Customer complaints are to be forwarded by the recipient to the project manager. The project management records and processes these according to the specifications of the process complaint .

If specified corrective measures are not implemented or not implemented in a timely manner or if they prove to be ineffective, the project manager or, if applicable, the QMB informs the management. This decides on further measures.

The performance of our QMS and thus of all processes involved in value creation are systematically and actively improved.

Based on:

• Internal and external audit results,

• Results from the measurement of customer satisfaction,

• Data analysis from process errors,

• Effectiveness of corrective and preventive measures,

• Results of management reviews,

• Suggestions for improvement from employees

The prerequisites are created and new goals agreed, which help to further improve the company's performance. All errors are recorded according to defined criteria and analyzed with the departments with the involvement of the management on the basis of the quality records and evaluated with regard to the cause of the error.

In order to achieve the quality and business goals, we continuously strive for improvements and optimization. This effort concentrates on the following priorities:

• Promotion of quality awareness through management at all levels,

• Training and motivating employees,

• Reduction of costs through avoidance of errors,

• Mastery of all work processes,

• Cooperation with all business partners,

• Regular review and adjustment of quality goals.