6 Planning

A. Measures to deal with opportunities and risks

As part of the contract review and implementation of the service activity, the GF determines preventive measures in coordination with the departments. The basis is knowledge from the analyzes for the continuous improvement of the processes in the QMS.

The primary goal is to eliminate the causes of potential sources of error. In order to discover possible potential errors, the following measures are carried out:

  • internal audits,

  • Process audit,

  • random, regular review of the service,

  • Involvement of all employees in the detection of possible sources of error.

Opportunities for preventive measures include risk management and failure prevention.

As a rule, preventive measures are checked for their effectiveness once a year as part of the internal audit. The results or the measures taken are documented.

Risks and opportunities discovered in risk management (classified according to RPZ level), the effectiveness test must be projected, timed and determined within the scope of the evaluation of the results. The maximum period to be set is 3 months.

Details on this can be found in the risk assessment matrix , which breaks down these points according to processes and general risks and opportunities. The progress tracking for the individual points is done in odoo. 

The handling of opportunities to develop the company and to improve customer satisfaction is also regulated in the strategy and the associated documents.

Co-Applicable Documents

B. Quality objectives

In order to achieve the quality and business goals, we continuously strive for improvements and optimization. This effort concentrates on the following priorities:

  • Promotion of quality awareness through management at all levels

  • Training and motivating employees

  • Reduction of costs by avoiding errors

  • Mastery of all work processes

  • Cooperation with all business partners

  • Fulfillment of all customer specifications

  • Regular review and adjustment of the quality goals

ARTS Solutions GmbH delivers its services in accordance with the standards, delivery conditions, quality specifications, training requirements and other agreements mentioned in the order confirmation. It ensures adequate monitoring of service provision and on-site inspection.

The quality goals of ARTS Solutions GmbH are based on the recorded KPIs of the respective QM-relevant processes and are adjusted annually. An overview of these goals can be found in the QM target Excel . This also shows an overview of the current and past KPIs of the processes.

The achievement of the goals, their adaptation and the development of measures in the event of non-achievement or to achieve an improvement are discussed annually in the management review and the status is discussed monthly in meetings of the project managers of ARTS Solutions GmbH. The measures are tracked via the project module in odoo.

In addition to the QM goals directly affecting the organization, it is of central importance for a high level of customer satisfaction that QM goals are defined for each project in consultation with the customer or that an assessment takes place of the extent to which the trade of the employees of ARTS Solutions GmbH influences has the QM goals of the customer.

The achievement of these goals represents the measurement of the quality of the service provided and is therefore the most important measure for the success of the project in addition to the number of defects and adherence to the schedule. The project manager is responsible for measuring and optimizing this and provides the customer and the management with regular updates. Measures based on this are taken on a project-specific basis. 

Co-Applicable Documents

C. Planning for change

ARTS Solutions GmbH systematically plans and tracks changes that may have an impact on quality or the quality management system. These changes can be changes in:

  • Inputs and results of processes,

  • Sequence and interaction of processes,

  • Criteria and procedures for controlling processes,

  • required resources,

  • Risks and Opportunities

Act.

In the case of such changes, it is recorded what influence they can have on the quality of the service, to what extent customers need to be informed about this change and what opportunities and risks are associated with the change.

In addition, a procedure and responsibilities for the change must be defined and tracking takes place in odoo.

If there is a change in the project-specific part of quality management, the above-mentioned points must be coordinated with the customer and a procedure defined with him. 

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version Creation: 04.03.2018 Examination: 09.05.2022
Approval: 12.05.2022
1.3 Alexander Kohl, external Kavin SOMASUNDARAM, QMB Gerald Unger, CEO