Non-conformity process

odoo CMS - a big picture

Process map

Back to QM processes

Involved 

QMB
Project Manager 
              Project Team

material

Form 8D report
action plan

Input

Non-compliant process results and services

output

Corrected processes and services

Key figures

Number of non-conforming process results

purpose

The non-conformity process represents the standard handling of non-conforming process results and services. It begins with the determination of a non-conformity. The end of this process is marked by the complete processing of the non-conformity through the implementation of measures.

The aim is to optimize the procedures and processes at ARTS and to provide feedback to the customer on potential for improvement.

1. Conduct immediate actions

  • Responsibility: Employee

  • If a non-conformity is found, the responsible employee can immediately take effective countermeasures independently.

2. Fill out non-conformity report

  • Responsibility: Employee

  • The non-conformity is documented using the 8D report or a customer-specific non-conformity report. This is forwarded to the responsible project manager and the quality management officer.

3. Assess non-conformity and risks

  • Responsibility: Project Manager

  • On the basis of the information from the 8D report or non-conformity report, the non-conformity and the resulting risks are assessed in consultation with the responsible employee and the QMB.

4. Root cause analysis

  • Responsibility: Project Manager

  • The cause of the non-conformity is determined in cooperation with the responsible employee.

  • Methods for determining the cause of the error are e.g. B.

    • 5 Whys method

    • Ishikawa diagram

5. Plan actions

  • Responsibility: Project Manager

  • If the non-conformity is project-related, it will be processed further by the project manager. Actions are planned to correct the non-conforming performance.

6. Implement actions

  • Responsibility: Employee or Quality Management Officer

  • The planned measures are implemented and tracked via odoo.

7. Check implementation

  • Responsibility: Project Manager or Quality Management Officer

  • The implementation of the planned measures is checked and, if necessary, their effects are assessed. Based on this, a statement is made about the success of the measure.

8. General actions plan

  • Responsibility: Quality Management Officer

  • If a non-conformity is not only project-related, the QMB takes over the further processing. It defines measures to correct the non-conformity and assigns responsibilities.

 

version Creation: 04.03.2018 Examination: 09.05.2022 Approval: 12.05.2022
1.3 Christian Gabriel, external Kavin SOMASUNDARAM, QMB Gerald Unger, CEO